Reviews for local contractors

Friday, March 27th, 2015

This is part two of a 6 part series on how to hire a contractor to do work in your home. You want the best contractor to do business with, and we want to help.

Don’t fall prey to contractors who bet you won’t first look them up online through credible sources. Be proactive and informed by searching review sites for contractors before letting them into your home.

Here are a few websites you can search for potential contractors:

Google: According to the Tennessee Department of Commerce and Insurance a contractor can list a local business street address, but that doesn’t mean they’ll remain until the work is completed. Fraudulent contractors set up a short term business location with a month-to-month lease using their building management’s telephone services and street address. Be smart by also gathering their license plate number and research their contact information online.

Better Business Bureau of East Tennessee is available to help you find and review businesses you can trust. If you were overwhelmed after asking your friends for a recommendation or if you don’t know where to start, this is a trustworthy place to go. You can search on the BBB website using the name, phone number, or email address to find out their score (graded on a A+ to F scale) and read reviews from customers. The BBB encourages business to adopt certain customer service protocols and accredits those who pay for membership.

Angie’s List is a website where you can search for a contractor and browse their lists of reviewed contractors to see who you want to hire. The reviews are anonymously posted, but are screened to ensure it’s legitimate reviews and not simply business owners giving their own company praise through a certified data collection process. When businesses pay Angie’s List for advertisement, they’re bumped up in the search list than they naturally would have been had they not paid. Consumers who pay for Angie’s List subscription receive discounts from highly rated service companies.

Yelp defines itself as a review site that connects people to great local businesses. You don’t need to pay to read reviews or post your own reviews. Business owners can create a free account to post photos and private message their customers, which is good for the business since they can resolve any issues a customer post about. However, if that customer then feels satisfied with how the business is handling the complaint, then they may delete the negative review. Once you show up on the site, you never see the negative review.

Visit a current worksite: Visit a current worksite that your contractor has. Ask the homeowner what their experience has been. Were the workers on time and do they clean up after themselves? If there are ever problems, do they fix it?

Leinbach Services INC provides superior customer service. You’re free to look up our reviews on any review site to see how we’re scored and how we respond to our customers. Johnson City 423.282.4983 Bristol 423.764.0126 Kingsport 423.239.3147

We want to know which websites you visit when you’re looking for reviews from previous customers. How do you feel when you read negative reviews and what impact that has on you when you consider who to hire?

Keep reading to find out the next step in hiring a contractor.

*Following these tips doesn’t guarantee you won’t hire a conman. Use your best judgment and gut feelings before letting anyone into your home.*


Energy Star Maintenance Checklist

Monday, March 16th, 2015
This is Ms. Pruitt's new installed outside unit.

This is Ms. Pruitt’s new installed outside unit.

Maintain your equipment to prevent future problems and unwanted costs. Keep your cooling and heating system at peak performance by having a contractor do annual pre-season check-ups. Contractors get busy once summer and winter come, so it’s best to check the cooling system in the spring and the heating system in the fall. To remember, you might plan the check-ups around the time changes in the spring and fall.

A typical maintenance check-up should include the following.
• Check thermostat settings to ensure the cooling and heating system keeps you comfortable when you are home and saves energy while you are away.
• Tighten all electrical connections and measure voltage and current on motors. Faulty electrical connections can cause unsafe operation of your system and reduce the life of major components.
• Lubricate all moving parts. Parts that lack lubrication cause friction in motors and increases the amount of electricity you use.
• Check and inspect the condensate drain in your central air conditioner, furnace and/or heat pump (when in cooling mode). A plugged drain can cause water damage in the house and affect indoor humidity levels.
• Check controls of the system to ensure proper and safe operation. Check the starting cycle of the equipment to assure the system starts, operates, and shuts off properly.
Cooling Specific
• Clean evaporator and condenser air conditioning coils. Dirty coils reduce the system’s ability to cool your home and cause the system to run longer, increasing energy costs and reducing the life of the equipment.
• Check your central air conditioner’s refrigerant level and adjust if necessary. Too much or too little refrigerant will make your system less efficient increasing energy costs and reducing the life of the equipment.
• Clean and adjust blower components to provide proper system airflow for greater comfort levels. Airflow problems can reduce your system’s efficiency by up to 15 percent.
Heating Specific
• Check all gas (or oil) connections, gas pressure, burner combustion and heat exchanger. Improperly operating gas (or oil) connections are a fire hazard and can contribute to health problems. A dirty burner or cracked heat exchanger causes improper burner operation. Either can cause the equipment to operate less safely and efficiently.
Actions To Do Yourself
• Inspect, clean, or change air filters once a month in your central air conditioner, furnace, and/or heat pump. Your contractor can show you how to do this. A dirty filter can increase energy costs and damage your equipment, leading to early failure.

Energy Star

How to Hire a Contractor

Monday, February 16th, 2015

6 part Series


  1. Ask for references on social media
  2. Browse Better Business Bureau, Yelp and Angie’s List (Ask the contractor for references or if you can show up to a current job site)
  3. Make sure they’re licensed, bonded, and insured
  4. Get estimates from three different companies, make sure they have experience with your system (whether it’s high tech or old school)
  5. Find out if there are tax credits or rebates
  6. Service contracts and payment schedule


Part 1: How to Hire a Contractor

Let’s say there was recently a big hail storm, and afterward you noticed some water spots on your ceiling. It doesn’t take long for contractors to come door-to-door asking to check your roof for hail damage. How about a van you see driving down the road with a name and a phone number to call when your plumbing stops.

Before you invite them to begin work, do your homework to protect yourself from people parading themselves as professionals, but are actually high-pressure salesmen without proper experience or licensing. Don’t fall victim to a scam. Protect yourself and your money by doing your research before you hire a contractor. This is part one of a six part blog series. Be sure to read all six before hiring anyone.


Here’s the first tip: Use Social Media

Today, the first thing a lot people do when they want to buy a product or hire a contractor is to ask their friends on Facebook. It’s typical to see a post on your news feed that says something along the lines of, “Have any of you tried __insert business name__…” Your friends give you real time referrals for products and services, and the experience they’ve had with the companies. You’ll trust your friends before you would ever trust an ad or a salesman.  After friends make a referral, ask them if they’ve used the person in their own home. Often times, well-meaning friends refer someone they know that has a wrench, but not the knowledge or skills to correctly fix the problem. Then, you’ll have to hire another contractor to fix and clean the mess the first guy made, which causes you to spend more money than necessary. Pick a reputable contractor the first time.

Creating a conversation: A contractor who’s actively marketing the area and wishes to create a conversation with their customers should take advantage of today’s world in social media. A searchable Facebook page allows customers to check out reviews and testimonials from other Facebook users. For a contractor to be active in social media shows customers that word-of-the-mouth referrals are important to them and they encourage it. A contractor who takes advantage of their customers wouldn’t want their potential customers seeing the things their previous customers have to say.

Negative reviews: Notice how the company responds to negative reviews on social media. Ask yourself if that’s how you want to be treated if you were to have a negative opinion after working with the contractor. Was the person made to feel valued or totally discounted with a dramatic response? There may be a discrepancy or difference of opinion, but the contractor should always respond in a way that is respectful and empathic. Just because a company has a negative review doesn’t mean they should be written off completely, just be aware of how they respond and if they’re actively trying to fix the problem.

If you’ve had an experience with how a contractor has treated you on social media, we want to know.  Leave a comment to let us know what happened.

Keep up-to-date on news from Leinbach Services Inc. through our Facebook page. Or, call us today to find where you can read our reviews:

Johnson City 423.282.4983           Bristol 423.764.0126       Kingsport 423.239.3147

Keep reading to find out the next step in hiring a contractor.

*Following these tips doesn’t guarantee you won’t hire a conman. Use your best judgment and gut feelings before letting anyone into your home.*

Heat Pump Giveaway

Monday, February 9th, 2015
This is Ms. Pruitt's new installed outside unit.

This is Ms. Pruitt’s new installed outside unit.

Imagine a new heat pump installed in your home and all the benefits that comes along with it. Imagine lower electric bills, being more energy efficient, better level of comfort, and avoiding costly repairs on your current unit.

If you own a home in Tennessee, you are eligible to win a free heat pump from Leinbach Services INC in the fall of 2015. The giveaway includes a new Bryant Legacy Series heat pump system, which is the outside and inside unit, a thermostat, and the equipment and labor needed to do a proper install.

You have all year to sign-up, but do so today to ensure entry before closing ends. Email Corey at with the following information to be entered into the drawing:

Your name, email address, mailing address, phone number, and the age of your current unit. If you don’t have access to a computer, you can mail us the same information to Leinbach Services INC P.O. Box 6389 Kingsport, TN 37663. We look forward to your entry.

If you need a heat pump installed now, you’ll still be entered to win the giveaway in the fall for a rebate.

There are exclusions to this giveaway. Visit our website for exact details.
Call us today for more information on heating and air conditioning units:

Johnson City 423.282.4983           Bristol 423.764.0126        Kingsport 423.239.3147


Call Leinbach Services Inc. for your heating and cooling needs. We also do electrical, plumbing and handyman services.


How to Save Energy and Money

Sunday, February 1st, 2015

Energy savings equals dollar savings are you, too!

Recently in the Kingsport Times Newspaper, there was an article published about how the City of Kingsport school systems have experienced money savings beyond what they predicted just by participating in ENERGY STAR.

ENERGY STAR is a government program that saves money and protects our climate through superior energy efficiency. It encourages and aids homeowners to have an energy efficient home with improvements concerning insulation, air sealing, thermostat replacement, hot water conservation measures, and cost-effective appliance and lighting upgrades. A certified energy auditor comes to your home to assess its current energy rating and lets you know what you can do to improve it. The government offers tax credits to those who install qualified energy generating systems.

Leinbach Services INC can help you decide what technologies will improve your energy efficiency. Let us know what you’re interested in installing in your home, and we will help you to improve your energy score while also reducing your electric bill.

Call us today for more information on how we can save you money by updating your heating and air conditioning unit:

Johnson City 423.282.4983           Bristol 423.764.0126        Kingsport 423.239.3147



Leinbach Services Inc. specializes in heating/cooling, plumbing and electrical services.


5 Ways to Prepare your Plumbing for Freezing Weather.

Thursday, January 1st, 2015

Inside Plumbing

1. Insulate pipes that are located in unheated areas such as in the crawl space, attic, garage, or basement. You can use insulating tape or molded pipe sleeve and wrap it over the entire length of the exposed pipe. Cover all valves, pipe fittings, etc… with insulating tape or fiberglass.

2. Open cabinet doors in your kitchen and bathrooms. Water lines that supply kitchens and bathrooms are frequently located in outside walls. If there are any air leaks in siding or insulation it can cause the pipes to freeze. Leaving your cabinet doors open when the temperature is below freezing allows the pipes behind the cabinets to get more heat.

3.  If you are going out of town shut off and drain your water system especially if you will be gone for several days. Make sure you turn off your water heater before draining your system! Leaving your furnace or heat pump on a low setting helps, but may not prevent freezing. Turn off your main shut off valve then go through the house and turn on all faucets, sinks, tubs, showers, etc… and flush your toilets. Meanwhile go back and remove the plug from the valve so that it can drain completely. Make sure when you are done that you retighten the valve and shut off all faucets.

4. Because your water heater works harder in the wintertime, you can flush out your water heater to remove sediment buildup that causes corrosion that will shorten the life span and reduces heating efficiency.

5. Keep a constant temperature both day and night. Don’t turn your thermostat down at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.

If you do have a frozen pipe:

  • keep the faucet open. As the frozen pipe and  area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.
  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.
  • Apply heat until full water pressure is restored. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you can not thaw the pipe, call a licensed plumber.

More information.



Leinbach Services Inc. has locations in Tennessee to serve you in Kingsport, Johnson City and Bristol TN. Call Leinbach Services Inc. for all your plumbing needs.

We do: water heater repair, faucet repair, drain cleaning, toilet repair, toilet replacement, Heating, HVAC, AC, heating and air, heating & cooling, air conditioning, furnace, electrical, wiring installation, electrical wiring, home improvement, house repair, garage door repairs, commercial door repair, commercial door replacement.

Leinbach Services Inc in Tennessee is the only name you need to know when it comes to your building maintenance needs. Whether it is residential or commercial,


Johnson City Woman Winner of New Heat Pump

Monday, December 8th, 2014


Local business Leinbach Services Inc. gave away a new heat pump as part of their anniversary celebration


The winner of our new heat pump giveaway!Dorothy Pruitt

The winner of our new heat pump giveaway!Dorothy Pruitt

Hundreds and hundreds of people entered Leinbach Services Inc. heat pump giveaway and the winner was drawn on the evening of November 19, 2014. The morning of Thursday, November 20, 2014 Dorothy Pruitt, Johnson City, Tenn., was surprised at her home with balloons, flowers, a certificate and a brand new heat pump.

“When my daughter entered my name into the contest, I didn’t expect to win at all,” said Dorothy Pruitt, winner of heat pump. “I remember saying to her, don’t waste your time because I won’t win.”

Pruitt recently lost her husband due to terminal illness and has a daughter and two granddaughters that live with her. They have been without heat or air conditioning for quite some time and have been using kerosene heat to stay warm, Pruitt said the kerosene makes her really ill.

“Everything went downhill after my husband died,” said Pruitt with tears in her eyes. “I wasn’t expecting a miracle but God performed a miracle today through Jim Leinbach and his company.”

The heat pump giveaway was part of the 20th anniversary celebration of Leinbach Services Inc. being in business.

“We did this giveaway as a way to say thank you to our community,” said Jim Leinbach, president of Leinbach Services. “We really appreciate our customers and getting to serve those in our community, after all, they’ve had a major role in us being in business for 20 years!”

Through this giveaway, Leinbach Services Inc. has come to realize the overwhelming need of homeowners in the area for new heating and cooling units whether someone doesn’t have a system at all or has an old unit that doesn’t work.

“We don’t want anyone to have to be cold in the winter or hot in the summer because they aren’t financially able to get a new heating and cooling unit,” said Mary Massarueh, Comfort Specialist of Leinbach Services. “We offer flexible financing and do free estimates, we would be more than happy to talk to anyone in need of a new heating and cooling system.”

Leinbach Services Inc. serves the TriCities with quality customer service providing services in heating and cooling, plumbing, electrical and handyman. For more information on Leinbach Services and the giveaway, visit

How to Check for a Water Leak

Friday, December 5th, 2014


Faucet_dripping_moneyKeeping track of your water bill can save you money. Knowing how much water you use on average will help you detect if you have a water leak. If your bill is higher than usual and you haven’t used extra water to wash your car, fill a child’s pool or wash the dog, then you might have a leak.

There are steps you can take to determine if you have a leak and if it’s in the house or outdoors.

  1. Shut off all water-connected appliances. This includes any sprinkler systems outside, washing machines, ice makers, etc.
    Mountainbread / Foter / CC BY-NC-ND
  2. Go to your outside meter and lift the protective lid.  Watch the meter and see if it is moving.  If you are sure the water is turned off, and the meter is turning, you have a leak.  If it is not moving, look at where your arrow is on the meter.  Check back in 10 minutes to see if it has moved, you might have a slow leak.
  3. If you do have a leak, you will need to turn off the main shut-offvalve.  This is usually located near the meter.
  4. Return inside your home and turn on a faucet to make sure  your water is turned off.  If you have water still running, your shut off valve is either not working or not completely shut off.

    water meter inside 2

  5. Go back to your meter and see if the arrow is still moving. If it is still moving, there is water running between the meter and the customer-side shut-off valve.  If it’s not moving, then you have a leak between the customer-side valve and your house, possibly in your house.
  6. If you think you have a leak inside your house, Turn off all appliances and get it as quiet as possible. You may be able to hear the water running.  Check faucets, toilets, washing machines, ice makers, and your sprinkler system if you have one.
  7. If you can’t find the leak, call a plumber.  The longer you wait, the more money you are losing to the water department.




Call Leinbach Services Inc. for all your plumbing needs.


Residential Service Department: hours of services 8:00 am till 8:00pm Monday through Saturday except holidays.

Call Leinbach Services if you need the following repairs:

Toilet repair

Faucet repair

Water heater repair

Electrical wiring installation

Heating and air conditioning repair

Door repair

Door closer

Home improvement

Leinbach Services Inc in Tennessee is the only name you need to know when it comes to your building maintenance needs. Whether it is residential or commercial, Leinbach Services Inc can be your plumbing, electrician, heating and air conditioning specialist and handyman company. We also do commercial door hardware repair and replacement, parking lot lights replacements and parking lot signs.

You can Call 24 hours!  We Take the “Wait” out of service

Call Leinbach Services Inc if you need the following repairs:

Toilet repair

Faucet repair

Water heater repair

Electrical wiring installation

Heating and air conditioning repair

Door repair

Door installation

Door closer

Home improvement

and more…



 In Bristol, TN-423-764-0126

In Johnson City, TN-423-282-4983,   

In Kingsport, TN-423-239-3147                                                      





New PJ’s Help Soften the Transition for Children

Monday, December 1st, 2014

We appreciate the bell and the bucket outside of stores, but we want to do more than just donate a couple of dollars this holiday season. We want to support the women and children who find refuge at Safe Passage, Abuse Alternatives, and Hope House. These families are forced to leave their homes without essential items, like pajamas, bathrobes, and slippers.

In an effort to keep these families warm this winter, we need help. You can  give new/nearly new children and women’s pajamas, slippers and/or bathrobes to the technician when he comes to do service at your home or you can drop them off at one of 3 places:

  • National College of Business in 1328 Highway 11 West  Bristol, TN 37620, TN,
  • Summit Leadership 3104 Hanover Road  Johnson City, TN 37604, or
  • Leinbach Services 4924 Fort Henry Drive Suite F Kingsport, Tn.


1 John 3:17
But if anyone has the world’s goods and sees his brother in need, yet closes his heart against him, how does God’s love abide in him?

Leinbach Services want to be your plumber, electrical, heating service and handyman.

The Winner of our New Heat Pump Giveaway

Monday, December 1st, 2014

In January of 2014, Leinbach Services Inc. decided to celebrate our 20th anniversary, in November, by giving away a new heat pump.  We had entry slips at each of the home show booths that we were at this year starting with the Farm Expo in January.

People could enter by entry slips at one of the home shows we had a booth at or following a link from Facebook, Google+ or Twitter to our website.  We had over a thousand entries by November 19,2014.

We started preparing for our giveaway:

On November 19th , we held our drawing and Dorothy Pruitt’s name was drawn. 

“I wasn’t expecting a miracle but God performed a miracle today through Jim Leinbach and his company!”
– Dorothy Pruitt, winner of Leinbach Services Heat Pump Giveaway

You can Call 24 hours!  We Take the “Wait” out of service.


Leinbach Services Inc in Tennessee is the only name you need to know when it comes to your building maintenance needs. Whether it is residential or commercial, Leinbach Services Inc can be your plumbing, electrical, heating and air conditioning specialist and handyman Company. We also do commercial door hardware repair and replacement, parking lot lights replacements and parking lot signs.
Whether you spell our name Lineback Services, Linebaugh Services,  Leinback Services, we still want to be your plumber, electrical, heater, faucet and toilet repair company that you call.