This is part two of a 6 part series on how to hire a contractor to do work in your home. You want the best contractor to do business with, and we want to help.
Don’t fall prey to contractors who bet you won’t first look them up online through credible sources. Be proactive and informed by searching review sites for contractors before letting them into your home.
Here are a few websites you can search for potential contractors:
Google: According to the Tennessee Department of Commerce and Insurance a contractor can list a local business street address, but that doesn’t mean they’ll remain until the work is completed. Fraudulent contractors set up a short term business location with a month-to-month lease using their building management’s telephone services and street address. Be smart by also gathering their license plate number and research their contact information online.
Better Business Bureau of East Tennessee is available to help you find and review businesses you can trust. If you were overwhelmed after asking your friends for a recommendation or if you don’t know where to start, this is a trustworthy place to go. You can search on the BBB website using the name, phone number, or email address to find out their score (graded on a A+ to F scale) and read reviews from customers. The BBB encourages business to adopt certain customer service protocols and accredits those who pay for membership.
Angie’s List is a website where you can search for a contractor and browse their lists of reviewed contractors to see who you want to hire. The reviews are anonymously posted, but are screened to ensure it’s legitimate reviews and not simply business owners giving their own company praise through a certified data collection process. When businesses pay Angie’s List for advertisement, they’re bumped up in the search list than they naturally would have been had they not paid. Consumers who pay for Angie’s List subscription receive discounts from highly rated service companies.
Yelp defines itself as a review site that connects people to great local businesses. You don’t need to pay to read reviews or post your own reviews. Business owners can create a free account to post photos and private message their customers, which is good for the business since they can resolve any issues a customer post about. However, if that customer then feels satisfied with how the business is handling the complaint, then they may delete the negative review. Once you show up on the site, you never see the negative review.
Visit a current worksite: Visit a current worksite that your contractor has. Ask the homeowner what their experience has been. Were the workers on time and do they clean up after themselves? If there are ever problems, do they fix it?
Leinbach Services INC provides superior customer service. You’re free to look up our reviews on any review site to see how we’re scored and how we respond to our customers. Johnson City 423.282.4983 Bristol 423.764.0126 Kingsport 423.239.3147
We want to know which websites you visit when you’re looking for reviews from previous customers. How do you feel when you read negative reviews and what impact that has on you when you consider who to hire?
Keep reading to find out the next step in hiring a contractor.
*Following these tips doesn’t guarantee you won’t hire a conman. Use your best judgment and gut feelings before letting anyone into your home.*